Color13 Factory

152 rue des Carmélites – 1180 Brussels, Belgium

Mon–Sat : 10.00 a.m. – 19.00 p.m.(GMT+ 1)

Tel : +32 2 851.70.83

Frequently Asked Questions

Please read our FAQ before sending us a message.

We gladly accept Visa, MasterCard, American Express and Discover payments all through PayPal.

Or you can make your payment directly into our bank account. Please use your Order ID as the payment reference ( you'll get your Order ID by email after completing your order) .

Note: For Direct Bank Transfer, your order won’t be shipped until the funds have cleared in our account.

No, you are not required to have a PayPal account to purchase from our store. Of course, if you already have a PayPal account you may use it.

Absolutely! On occasion, International orders are subject to customs fees by the destination country’s government. We have no control over how much you are charged by customs.

Please understand that we cannot be held responsible for any additional charges the destination country imposes on you.

Prior to the shipment of your order, we need to print each item individually. This process can take up to 2 working days (you will be informed at the "Cart" if the processing times are longer due to unforeseen circumstances).

After this step, we post your package and it will be delivered. Depending on your country of delivery, the period is variable but generally speaking 3-7 working days.

Note: Do not hesitate to contact us if you need fast delivery, we will do our best to help.

At Color13, we do our best to satisfy our customers. If for any reason you are not satisfied with our clothing products, do not hesitate to contact us (even after the 7 days legal time).

Note: If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge.

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